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VERBAL JUDO INSTITUTE, INC.

941-350-9559

 

GENERAL SUMMARY TALKING POINTS OF THE TWO-HOUR KEYNOTE PROGRAM

Ř       Why are people difficult in America?  The “Three Personalities” of people.

Ř       Thirteen things never to say when trying to reduce conflict and resolve problems.

Ř       Developing a “Habit of Mind” for effectively dealing with resistant minds..

Ř       The "First Truth" of communicating effectively: Active Listening.

Ř       The “Second Truth” of communicating effectively: Understanding the Psychology of Roles

Ř       Representing both the Company and the Customer in the arena of conflict.

And one of the following in a summarized fashion:

Ř       The Five-Step Approach for redirecting behavior and Generating Voluntary Compliance.

Ř       An effective strategy in communication and problem solving: L.E.A.P.S.

To better understand what is available in each module please read the Full Day Program but any module(s) can be adapted in a Keynote.  What we can do is of course  dependant upon your need and the time frame available for us to properly offer a highly successful program.  We will happily offer suggestions.

 

Keynote speaking for your conference or function.

Banquets and functions are supposed to be fun.  But in reality we know that they are gatherings with a purpose, from holidays and awards to centralized places to gain job skills and make contacts.  People sometimes leave dissatisfied and people must depart excited if they are to be interested in attending again next year. There are explainable reasons for this problem and we have heard them all in the last twenty years:

  1. They hired a speaker that may be humorous and entertaining but was less than useful in take home content.  The person was fun to listen to but what or where was the point?  
  2. The actual material cannot be made interesting in short bursts and seems disjointed in the delivery.  A program having been designed for the full content to be presented needs the full time in delivery to connect the dots.  
  3. Many trainers have yet to develop the skill in differentiating between the delivery style needed to entertain or perform in front of  large groups and that of a more personalized style for break-out sessions with fewer people.  They fall short in adapting to the changing flow of the audience and their needs.  They fail not because they are not good at what they do or even from bad material, but from a lack of experience in this area or from the inability to hit the mark in shortened sessions. 

The Verbal Judo program was set up in modules that can be delivered in very short time frames.   From dinner or opening session breakfast keynotes of fifteen to twenty minutes to longer break-out sessions, we have developed shorter sections of the Verbal Judo philosophies and tactics that can be used immediately after in the workplace or in the home.  We can do this with a lively and entertaining delivery taking the intense subject of conflict and the problems it causes in our lives and giving a volatile subject a life of its own.  We have had over two decades of experience in building the blocks of the training to key into the central theme of a conference so the Verbal Judo program knits perfectly.  We can even enhance the programs of other speakers and the organization's values, its culture, and its needs.  Verbal Judo becomes an anchor in situations where other speakers must deliver unpopular or dry content.

We can spend a little time with the conference point of contact and obtain the information needed to ensure the message we deliver is timely, relevant, and entertaining without being offensive.  We must always remember that a sense of humor is relative and we go the extra mile to reduce the inherent risk of offending people in our message when we make light of the sensitive issue of conflict resolution.  We are so successful at this that many times we are invited back the next year by popular demand.  This is something we are proud of and will continue to give these shortened efforts the same due diligence we give to the organizations that hire us to do full programs.

Call Lee Fjelstad with any questions.

Phone 941-350-9559

    

www.verbal-judo.com         www.verbal-judo.info