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Thank you very much for the Verbal Judo training.  The audience consisted of County social workers and employment councilors.  Among the feedback:

"I'd say it is one of the best training I've ever gotten.” 

“Lee is very dynamic and entertaining without losing the message." 

"Verbal Judo was an excellent training.” 

“Mr. Fjelstad was very professional, but also very engaging." 

"Other County departments/divisions should consider this training for their staff."

 -- Several members have also communicated to me that they are finding ways to use Verbal Judo in their communication on a daily basis.  Given that many of the people in the audience present their own workshops and seminars and are a 'tough crowd' it is even more noteworthy that they were so impressed by your training.  Needless to say, I consider this to have been effort and money well invested.-- Racy Ming, Program Manager,Marin County Employment Connection, CA

"Thank you very much for your OUTSTANDING 'Verbal Judo' training sessions here inMarin County last month.  Your presentations were totally engaging, very entertaining, and though provoking.  But, more important, you conveyed solid communication strategies for dealing with difficult people and our staff definitely 'got it'."  -- Peter D. Schiller, Manager,North Bay Job Service, Employment DevelopmentDept. CA

"Lee recently presented at the Region 16 Educational Service Center conference 'Educating the Challenging Student.'  His presentations were both entertaining and practical... I would recommend Mr. Fjelstad's training to any organization interested in improving employee communication skills and reducing interpersonal conflicts."  -- Lana S. Fry, M.A., L.S.S.P., Education Specialist.  Region 16, TX

“I want to thank your for your participation in our ‘Coaching the Champions’ program for our shipboard and shore side management.  Your presentation in Verbal Judo made our training compelling and relevant.  Your enthusiasm from beginning to end helped escalate the ratings to make the summer training a huge success.”  -- Roberta L. Jacoby, Senior Vice President, Air/Sea Operations and Corporate Training, Carnival Cruise Lines

“The Feedback was extremely positive.  Your presentation provided valuable information, and your delivery of the material was excellent.  Thank you for your commitment to us.  I hope we have the opportunity to work together again in the future.   -- Joanne Martinico, Sandia National Labs, NM

“Thank you for the opportunity to be a student in the Verbal Judo class.  The training was inspirational and direct.   It provided new tools for me to use in the day  to day communication challenges of a hotel sales person.”--Charlie Roundabush, Hyatt Regency,Dearborn,MI“

The program was fantastic. Obviously Lee Fjelstad is well versed in the subject presented.  His delivery was dynamic. --Candy Gusst, SR. Training and Development Specialist,Philadelphia Savings Fund Society

“Mr. Fjelstad mesmerized the audience with his motivational, humorous, state of the art presentation.”--Shauna Steele, Administrator, NM Human Services Dept.

“I love how the principles are presented by using situations to demonstrate the example.  I wish I had understood these principles in my first marriage”  --Glynn Ann Fry, Administrative Secretary,Chico, CA

“The one tool that makes your seminar so successful is your use of examples and antidotes to relay your message across.  You seem to have the ability to capture an audience from the word go and leave them with the feeling of satisfaction knowing that what they learned can be easily applied to their everyday lives, as well as work.”     --Joe Vivian, President,Coronado Center Merchants Association (NM)

“Thank you for what could be the training highlight of the year at G. Fox.”-- Michael Lang, Training Manager, G. Fox, Division of May Department Stores

“I would definitely recommend Lee Fjelstad as a leader of professional development training.”-- Wendy Sue Lyttle, Director of Member Benefits, Canadian Professional Sales Association

“Excellent.”

“Very appropriate and tailored to our jobs”

“Presentation was fun, amusing, and helpful – I wanted more”

“Very helpful in my everyday work”

-- As you can see, your program was well received.  Again, thanks for a fun and informative program.”

    -- Cindy Sterns, Assistant Bureau Chief, NM Department of Taxation and Revenue

“Your talk on Verbal Judo at the Westin Hotel inDenver on June 19^th was great.  I hope PCMA has you as a speaker again.”  -- Mary Ann Acuri, American Heart Association ofColorado

“I enjoyed the all-to-brief two-hour ‘Verbal Judo’ session you gave inOttawa for The Professional Convention Management Association on April 15^th here inOttawa.  – Michael J. DiCola, Director of Communications, The Canadian Association of Optometrists

“On behalf of Maria Breeser, Joanne Mayer, and myself, I’d like to thank you for inviting us to ‘Verbal Judo’ on June 22^nd.  We found the workshop to be relevant, informative, interesting and enjoyable.”-- Judy Principe, Administrative Training Specialist, Corporate Staff Development, AAA Mid-Atlantic

“It was the biggest gathering of Radio Management, Sales and Marketing executives ever held in the world!  More that 2,200 Radio men and women from all over the world were there and many of them came to hear what you had to say.  Thanks again and please let me know whenever RAB can be of service to you.”  -- Wayne Corniles, Executive Vice President, Radio Advertising Bureau

“Lee gave a first rate, five star presentation.  On behalf of our General Managers and their spouses who were fortunate enough to hear Lee’s presentation, please convey our thanks for a job well done.” – Bruce, President/Chief Operating Officer, Beasley Broadcasting

“A number of people requested your address for possible future speaking engagements.”  -- Robin Brassie

“Your presentation was a significant factor in the success of our annual conference.  The review from the evaluations of your keynote address revealed that your audience felt they received valuable and thought provoking information while being thoroughly entertained.   – Shelia Allen, VAWA Program Grant Manager, State ofNew Mexico Crime Victim Reparation Commission

“Your ‘OUTSTANDING’ presentation really brought home the need for the use of positive communications between the workforce and the public and how the utilization of these techniques can help diffuse even the angriest individual.”  -- John Fairchild, Conference Chair, OR Pupil Transportation Assoc.

“On behalf of theCharlotte chapter of theInstitute ofManagement Accountants, I would like to thank you for your valuable one-day training and keynote speech delivered to approximately 40 Management Accountants.  We enjoyed having you back for a second year in a row.  On a scale of 1-5, with 5 being the highest, there was unanimity in our evaluations that your training was a 5, regarding knowledge, delivery, impact, and usefulness. Thank you again for your fine work.  I look forward to seeing you next year.  -- Warren Deutsch, Vice President or Education, Institute of Management Accountanting, Managing Director, Accounting Principals.

“Please le me take a moment to thank you for your wonderful presentation at the Minnesota State College and Universities Human Resources Conference inRochester,MN.  Despite the serious nature of the topic, your dynamic and entertaining style kept the entire audience with you the whole way.” – Mary J. Millar, Director of Personnel, Office of the Chancellor.

“Mr. Fjelstad’s command of his subject matter, delivery, humor and ability to relate to all audience types has generated incredibly positive audience feedback like no other speaker CSRMA has engaged.  It is with great enthusiasm that CSRMA endorses Lee Fjelstad.”  -- David Patzer, Risk Control Advisor, CSRMA

“It was very entertaining, thought provoking, and informative.”

“It was really great.”

“Great class”

  “I particularly appreciate your ability to relate the topic to our diverse audience including staff from our multi-purpose arena, a campus hotel, student health department, housing and food services, as well as others.  We also appreciate your ability to take what can be a challenging topic for many people and making it educational as well as entertaining.”  -- Kim Mahoney, Assistant Director, of Event Services and Administration,Jerome Schottenstein Center,Ohio State University

“…Just wanted to give you some follow-up from our Verbal Judo training.  I’ve attached the poster I presented to the American Society of Health Systems Pharmacists Mid-Year Meeting inNew Orleans this past week about the success of the training.  It seems the staff still talks about Verbal Judo so we admittedly had a successful day of training.”  -- Cindy Clegg, RPh,, Supervisor, Ambulatory Pharmacy Services,Harborview Medical Center,WA

“Thank you for such an informative and enjoyable training session.  Those of us from the library who attended are very excited about what we learned.  You definitely have a way with teaching.  None of us were the least bit bored, and hopefully with some practice we will be able to put a good part of the training into effect…and thank you again for such a wonderful class.” – Geri Bezio,Livermore Public Library, CA

The Verbal Judo Institute has provided training to our county for the past eleven years.  The main reason I ask them to return year after year is that the message they provide is invaluable to public employees.   It is a pleasure to offer any form of encouragement for the training provided by Lee Fjelstad and the Verbal Judo Institute.  Any and all employers would find the classes very valuable in the conduct of whatever business they conduct; whether they are in retail, schools, manufacturing, or any type of business.  -- Mazie Chauvin, Training Manager, CEO/Human Resources,County of Ventura,CA

“The feedback I’m getting from our employees inReno has been overwhelmingly positive, just like the reaction from ourLas Vegas employees the month before.  In fact, I haven’t had any negative reaction from any of the three sessions you did last month.  We had everyone from maintenance people to senior staff from Rates and Regulatory Affairs, and all had positive things to say.  All seemed most impressed that what they learned will apply in all areas of life, not just work.  I should warn you that the word is out about your classes, so you can expect larger crowds when you return in May.Our Major Accounts Manager as requested that he be allowed to invite some of our larger customers to send some of their people to participate.  There would be people from some of the hospitals, government entities, hotels/casinos, etc.  Given the positive response from our employees, he views this as an excellent opportunity to add value to our customer relations effort.”  -- Bill Neiles, Senior. Staff Consultant, Human Resources Development,Nevada Power

Evaluations from an Open-Enrollment One-Day Verbal Judo Course in theLos Angeles Area.

This ICRMA University session was conducted on, April 26^th, 2006 and April 27^th, 2006, at the Radisson Hotel Whittier. There were 142 persons who attended the two sessions, 128 of which completed evaluations.  The evaluations were rated on a scale of one to six, with six being best.  The averages were as follows:

Content of presentation                                      Average score of                 5.75

Ideas to apply at work                                         Average score of                 5.84

Effectiveness of presenter                                  Average score of                 5.97

Knowledge of presenter                                     Average score of                 6.00

Presenter held interest                                        Average score of                 5.96

General Comments:

Ø       This workshop is excellent, Lee is the best speaker I have ever known;

Ø       This was a great addition toICRMA University.  Thoroughly enjoyed this session.  You should bring him back for future session.  Make it a two day seminar covering issues more thoroughly;

Ø       Great workshop—the speaker energy is outstanding;

Ø       Thanks!  Excellent and adequate information.  Please inform of other workshops;

Ø       Excellent course;

Ø       Lee is an outstanding presenter.  Captivates audience and made training enjoyable;

Ø       Fabulous training;

Ø       Would be nice to have each class filled with people in same careers/situations;

Ø       Overall, very good;

Ø       Lee did an awesome job in presenting the material and keeping the audience attention  GREAT SUBJECT;  Best workshop I’ve attended in a long time;

Ø       Outstanding, I want this program to be shared with all our employees;

Ø       Also, it is very effective to hear training from a person who has been personally involved in experiences, not just “academic” lecturing;

Ø       The pace of the session was perfect.  I feel that Mr. Fjelstad really connected with the participants on a very personal level;

Ø       Great presentation

Ø       I enjoyed this workshop and hope to take what I learned today to others at the workplace;

Ø       Outstanding course; I wish it were longer;  I want to learn more;  Thank you very much;

Ø       Overall, great class, maybe extend to two days so can be more detail;

Ø       This was an excellent seminar.  Lee presented the information in such an interested way and never lost my attention;

Ø       The trainer was great;

Ø       Wonderful training;  Learned many things to apply at work and at home;

Ø       Instructor was great;  Really enjoyed the examples; his sense of humor;

Ø       I loved this class and I would recommend this class to everyone;

Ø       He was an excellent speaker;

Ø       Speaker was incredible, kept it interesting;

Ø       Excellent facilitator; Keep the topic interested and will use/apply ideas in my daily activities;

Ø       A very good instructor who kept interest up during the day;

Ø       Incredible and charismatic instructor;  Great training;

Ø       Wonderful;

Ø       Great speaker; Kept the training interested and fun;

Ø       Great job by the presenter;  I was able to retain much more information;

Ø       The presenter was great;  He was funny and knew what he was talking about;

Ø       Great session—enjoyed very much;

Ø       Pleased with explaining/setting “principle” prior to the teaching (presentation) of techniques;

Ø       Thank you;

Ø       Lee, he is awesome!;  Thank you; Thank you; Thank you for the hospitality;

Ø       Good speaker;

Ø       Taught from, or as if law enforcement…made for a very interesting experience;

Ø       Good presentation;

Ø       Nice to see a council member here form a local city;

Ø       Effective training, exceeded expectations;

Ø       Uncanny, but this workshop will be helpful for me in my work, grad school, and personal life.  It may be due to the enduring universal message, but even a couple of months ago I was not in the situation(s) I am in now and may not have gained much from this workshop.  When the student is ready (or desperate enough) the teacher shows up. Weird how that works, huh;

Ø       It was great;

Ø       Presenter has a unique and fun way of presenting his ideas;

Ø       Really enjoyed entire workshop;  Lee is a great instructor;

Ø       Funny;

Ø       Excellent program;

Ø       Great communicator—relevant examples—very good day;

Ø       Well done!  Please come to our city;

Ø       Great job;

Ø       Excellent;

Ø       Lee is just great;

Ø       Thanks;

Ø       Presentation was very well presented;

Ø       Thank you; and

Ø       I would like contact info on the presenter so I can hold a session on site.

My hope is these references and client list below will offer a small indicator of the program. 

Thank you for considering the Verbal Judo program and my skills as an effective presenter.

W. Lee Fjelstad, Vice President, Verbal Judo Institute, Inc.  941-350-9559

www.verbal-judo.com      www.verbal-judo.net     www.verbal-judo.info

June 2006

VERBAL JUDO CLIENT LIST

     This is a partial list as some clients cannot be listed. .

CORPORATE:

AAA Mid-Atlantic; AgCredit Financial, ACA, CA;  American Society of Safety Engineers, NY; American Water Works Association, AMRESCO, TX; Association of Management Accountants; Beasley Broadcast Group, PA; Bell South Cellular Corp., GA: Bickmore Risk Services, CA; C.S.R.M.A., CA; CableVision Cable Company, NY; Canadian Association of Optometrists; Canadian Professional Sales Association; Carnival Cruise Lines; Coronado Merchants Association, NM;  Easton Towne Center, OH; Edison AgTAC Financial Credit, CA; Empire District Electric Company, MO; FACTS Training International; Farm Credit Financial Partners, MA; Farm Credit of Western New York, ACA; First Pioneer Farm Credit, ACA; G & H Towing, Port of Galveston, TX; G. Fox Company; Great Falls Advertizing Federation, MT; Ho Chunk Casino, WI; IBM; Infinity Broadcasting; Institute of Real Estate Management, CA; International Ombudsman Association; Interstate Distributor, WA; Int'l Assoc. of Personnel Employment Security (OR); Int'l Mass Retail Association; Isleta Casino and Resort;  Madison Square Garden, NY; Management 1 Systems, Inc. Practice Systems Chiropractic, AZ; Media One Cable Company, CA; Met Life Insurance; Michigan Crime Free Conference; Michigan Personnel Directors' Conference; Monarch Properties, NM; Mountain Protection Services, OH; National Water Safety Congress (FL); Nevada Apartment Association; New Mexico Apartment Association; New Mexico Broadcasters' Association; New Mexico Domestic Violence Coalition; New Mexico Women's' Trade Fair; North Carolina Association of Accountants Conference; North Side Bus Company, ID; Northern IL Training Advisory Board; Oldsmobile; Pacific Properties, NV; Peace of Mind, Inc. Helsinki, Finland; Philadelphia Savings Fund Society, PA;  Preit-Rubin, Inc., PA; Professional Convention Management Association; Quality Stores, OH; Radio Advertising Bureau; Radio City Music Hall, NY; Sandia National Laboratories, NM; Secure Source, TX; Society of Consumer Affairs Professionals; Soroptimists International; Southern Newspaper Publishers Association Conference, WV; Springfield Principals Association, IL; Sunshine Internet Services, FL; Technical Vocational Institute, NM; Target Center, MN; Tropicana; UNISYS;  US Steel, Gary-Works Plant; VLSI Technologies, CA; Western Snow and Ice Conference, Denver International Airport; Yankee Farm Credit, ACA;

TRAVEL INDUSTRY: 

American Association of Travel Executives; Carnival Cruise Lines; Dallas Fort Worth (DFW) Airport Parking Services, TX; Delta Air Lines; Denver International Airport; Frontier Airlines; Holiday Inn Pyramid & Crowne Plaza Hotels, NM; Hyatt Regency Hotel, Dearborn, MI; Mohonk Mountain House Hotel, NY; Players' Island Casino, MO; Quantas Airlines; Southwest Airlines; Station Casino, MO; United Airlines; US Airways

EDUCATION:

Alachua County Schools, FL; Albuquerque Public Schools, NM; Beaverton School District, OR; Bethpage Unified Free School District, NY; Blue Ridge Job Corp Center, VA; Bullhead Middle School, AZ; Carle Place School District, NY; Cleveland Municipal School District, OH; Copiague Public Schools, NY; Coweta School System, GA; Deer Park Schools, NY; Delaware Department of Education, DE; Duval County Schools, FL; East Ramapo Central School District, NY; Eldorado High School, CA; John Bassett Moore Middle School, DE; Kingston City Schools, NY; Leon County Schools, FL; Longmont School District, CO; Longwood Central School District, NY; Los Angeles Unified School District, CA; Loyola University Chicago, IL; Loyola University Spokane, WA; Madison Technical College (WI); Maui Community College, HI; Minnesota State Colleges & Universities; Nassau County Board of Cooperative Educational Services (BOCES), NY; Ohio State University (OSU); Ohio State University (OSU) Transportation Services; Oregon Department of Education Conference; Polk Middle School, NM; Public Agency Training Council, IN; Redrocks Community College, CO; Region 16 Educational Services, TX; Riverland Community College, MN; Saint Mark's High School, DE; Salem-Keizer Public Schools, OR; San Bernadino Valley College, CA; Smyrna School District, DE; Southeast Community College, NE; Southeast Polk Schools, IA; Sussex County Opportunity Program, DE; TVI Criminal Justice Program; University of California at Irvine; University of Delaware, DE; University Of New Mexico; University of Southern California; Ventura College, CA; West Babylon School District, NY.

PROFESSIONAL ATHLETIC ORGANIZATIONS:

U.S. Soccer Federation; U.S. La Crosse; PAVO, Professional Association of Volleyball Officials; Professional Referee's Conference

MEDICAL SERVICES: 

American Heart Association of Colorado; Anna Kaseman Hospital, NM; El Paso Psychiatric Services, TX; Emergency Medical Services, NM; Mendota Mental Health Institute, WI; Nebraska Health System, NE; Presbyterian Hospital, NM; St. Luke's Hospital, WI; St. Mary's Hospital, WI; Union County Hospital, MO; Veterans' Administration Hospital

GOVERNMENT:

Albuquerque Fire Department, NM; American Association of Code Officials; Alaska Department of Motor Vehicles; Association of Bay Area Governments, CA; Battery Park City Authority, NY; Battery Park City Parks Conservancy, NY; Brainard Family Council, MN; California Prison Health Services Conference; City of Albany, OR; City of Casper Fire Department, WY; City of Clearwater, FL; City of Crystal Lake, IL; City of Greeley, CO; City of Livermore, CA; City of Monrovia, CA; City of Stockton, CA; Connecticut Department of Children & Families, CT; DC Pretrial Services Agency, DC; Department of Health, FL; Department of Energy, Minerals & Natural Resources; Department. of Social Services, WA; Dublin San Ramon Services District, CA; Federal Aviation Administration; Federal Motor Carrier Safety Administration; Government Services Agency (G.S.A.); Florida Department of Health; Hutchinson Social Rehabilitation Services, KS; Illinois Department of Health; Indian Health Services, AZ; Internal Revenue Service; Kansas Department of Labor; Kansas Department of Revenue; Kansas Social Rehabilitation Services; Marion County Risk Management, OR; Marin County Employment Connection, CA; Michigan Department of Agriculture; Milwaukee Department of Health, WI; Milwaukee Department of Health, WI; Minnesota Family Support & Recovery Council; Nevada Power, NV; N.O.L.A. Regional Library System, OH; New Mexico Association of Counties; New Mexico Department of Human Service; NM Department of Motor Vehicles; New Mexico Department of Taxation & Revenue; New York City Department of Homeless Services, NY; New York City Department of Parks & Recreation, NY; New York State Attorney General's Office, NY; New York State Office of Court Administration, NY;  Nevada Power and Light; North Bay Job Service, Employment Development Dept. CA; North Central Association of Food & Drug Officials; North Dakota Worker's Compensation Bureau; North Valley Government Women's Conference, CA; Onondaga County, NY; Oregon Dept. Of Motor Vehicles; Oregon Division of Lands, Salem; Oregon State Parks and Recreation, Portland; Pennsylvania Department of Labor and Industry; Prince William County Department of Public Works, VA; Portland Fire Bureau, OR; Puerto Rico Safety & Health Council; Rice University Library System, TX; San Jose Bldg. & Planning Dept, CA; Santa Barbara County Social Services, CA; Selma-Kingsburg-Fowler County Sanitation Services; Sequoia & Kings Canyon Nat'l Parks (CA); Social Welfare Services, Chico, CA; Sierra Power, NV; South Carolina Parks and Recreation, Charleston; South Dakota Department of Public Health; U.S. Air Force Chaplain's Service; U.S. Army Corps of Engineers; U.S. Dept. of Agriculture; U.S. Forest Service; U.S. National Park Service; United States Social Security Administration; US Air Force Chaplain's Service; US Army Corps of Engineers; US Army Corps of Engineers, Albuquerque, NM;  US Army Corps of Engineers, New Orleans; US Army Corps of Engineers, Okalahoma City; US Army Corps of Engineers, Ocean City, MD; US Army Corps of Engineers, Pittsburg; US Army Corps of Engineers, Portland; US Army Corps of Engineers, St Paul/Minneapolis; US Army Corps or Engineers, Lake of the Ozarks, MO; US Army of Corps of Engineers, Seattle; US Attorney's Conference; US Department of Health and Human Services Conference, CA; Ventura County, CA; Washington State Department of Social Services; Washington State Parks and Recreation, WA; Washington State Transit Insurance Pool; Yukon Worker's Health & Safety Board, Canada; Ministry of Justice, Netherlands.

Call Lee Fjelstad with any questions.

Phone 941-350-9559

www.verbal-judo.com          www.verbal-judo.info